LinuxWorld Informatics Summer Internship Program for B.Tech and BE Students Will Allow Them to Get Top Placements with Their Dream Companies

07th December 2016-here’s great news for all B.Tech and BE students.  LinuxWorld Informatics Pvt Ltd is announcing its latest Summer Internship and Industrial Training Program during which the company will help students learn core technologies like DevOps, Cloud Computing, Docker, Big Data Hadoop, Cisco, Redhat, Splunk, Python and a lot more. The training sessions will be offered for a minimum of 4 weeks and can go on for 6 weeks, 2 months to 6 months as per the need of the session and performance of the students.

The summer internship and training offered at LinuxWorld is a comprehensive program that is focused on enriching engineering students with the practical knowledge of technology industry and offering them conceptual knowledge that is required to secure a good position with reputable firms belonging to various streams of engineering. Along with helping them to learn about technologies they opt for, the company also enables students to develop their own technologies with the guidance of professional training staff present at LinuxWorld Informatics Pvt Ltd.

The company has educated and trained more than 500 students in last Summer Internship / Industrial Training Program 2016 out of which about 90% were able to secure top positions with their dream companies because of the projects they had developed and technologies they had learnt during their internship program with LinuxWorld Informatics Pvt Ltd.

About the company

LinuxWorld was established in 2005 by a group of young and energetic technocrats dedicated to Linux promotion and open source technologies. Since its inception, the company has been a center of excellence contributing largely to the latest technology, innovative development, infrastructure and education for engineering graduates. The company is dedicated to lending high end technical support and services to organizations and MNCs located across India.

LinuxWorld is a leading partner of Red Hat, the most trusted and credible Linux and open source technology providers along the world.

For more information please visit http://www.linuxworldindia.org/linuxworldindia-summer-industrial-training.php


6 Weeks Industrial Training in Jaipur

Interested in Industrial Training? Than the Six Weeks Industrial Training are just right for you (Students). They last 6 weeks and there is a wide range of courses you can choose from. We have 6 Weeks Courses in Big Data Hadoop, Cloud Computing, Cisco Networking, Redhat Linux, Python Programming Language, OpenStack, DevOps, Docker, Splunk, Virtualization, Java Core, Advance Java, JBoss. This Industrial Training is an Essential part of most college Curriculum and is aimed at getting you acquainted with the processes, practices, and complexities of the IT world.

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At LinuxWorld Informatics Pvt Ltd, our team is dedicated to delivering good quality education that will improve your work performance at all levels in an organization. We teach you according to current market trends.

Benefits of Doing Industrial Training at LinuxWorld Informatics Pvt Ltd

  1. Training provides from Industrial Training Experts.
  2. Training with only Live Projects
  3. Candidates get Training on Paid Basis
  4. Industrial Training Certificate By LinuxWorld Informatics Pvt. Ltd
  5. Participation Certificate from RedHat* (On selected Project)
  6. Life Time Support
  7. 24 x 7 Lab Facility
  8. Comprehensive Study Material for reference
  9. Duration: 4 weeks / 6 weeks / 2-3 months / 6 months depending upon the official curriculum declared by the college / university applicable on the respective candidate.

Summer Training india

To more Information about Industrial Training Company Internal Project, please visit on –

http://www.linuxworldindia.org/linuxworldindia-summer-industrial-training.php

For further details contact us at:

LinuxWorld Informatics Pvt Ltd

Plot No 5, Krishna Tower, GopalNagar – A,
Next to Triveni Nagar Flyover, Gopalpura Bypass, Jaipur – 302018
Mob : +91 9351009002 / 9351788883
Email Id : training@linuxworldindia.org

 


Is a Summer Training or Summer Internship Really Important?

Is Doing a Summer Training Really Important?

How important is it really to do a Summer or winter Summer Training before applying for a job? Do you need to get the hands-on experience that is talked about when discussing the importance of Summer Training s or is it really a matter of just landing the right job?

What if I don’t have time to do a Summer Training ?

During the school year students may feel overwhelmed with coursework, sports, or co-curricular activities that may keep them extremely busy while leaving no time to think of doing a Summer Training or a job. Many students may also feel that they are caught in a bind since they need to make money to pay for their expenses but they can only find unpaid Summer Training s in their field.

Getting Your Feet Wet by Doing a Summer Training :

Summer Training ’s are a proven way to gain relevant knowledge, skills, and experience while establishing important connections in the field. Summer Training s are also a way to get your feet wet and find out if a specific field is something you could see yourself doing as a full-time job.

Summer Training s may be completed during fall or spring semester or full time over the course of the summer. Unpaid Summer Training ’s may be easier to get but may also pose problems if making money is necessary, especially during the summer. The problem is there are many who cannot afford to work for nothing so that they are forced into doing menial jobs such as wait staff or bartending in order to work their way through college. This may preclude some from doing a Summer Training which may really be a detriment when hoping to get a full-time job.

Is Doing a Summer Training  Really Important?

How important is it really to do a Summer or winter Summer Training  before applying for a job? Do you need to get the hands-on experience that is talked about when discussing the importance of Summer Training  s or is it really a matter of just landing the right job?

What if I don’t have time to do a Summer Training ?

During the school year students may feel overwhelmed with coursework, sports, or co-curricular activities that may keep them extremely busy while leaving no time to think of doing a Summer Training  or a job. Many students may also feel that they are caught in a bind since they need to make money to pay for their expenses but they can only find unpaid Summer Training  s in their field.

Getting Your Feet Wet by Doing a Summer Training :

Summer Training ’s are a proven way to gain relevant knowledge, skills, and experience while establishing important connections in the field. Summer Training  s are also a way to get your feet wet and find out if a specific field is something you could see yourself doing as a full-time job.

Summer Training  s may be completed during fall or spring semester or full time over the course of the summer. Unpaid Summer Training ’s may be easier to get but may also pose problems if making money is necessary, especially during the summer. The problem is there are many who cannot afford to work for nothing so that they are forced into doing menial jobs such as wait staff or bartending in order to work their way through college. This may preclude some from doing a Summer Training  which may really be a detriment when hoping to get a full-time job.

Doing a Summer Training  and a Job:

Students may elect to do a summer Summer Training  a couple of days per week while working a part-time job for the remainder of the time. For those who need to maximize the amount of money they make over the course of the summer, they may look into doing a Summer Training  during the academic year when they are less likely to expect to make money to help defray their college expenses. In addition to Summer Training ’s, volunteer opportunities can also be an excellent way to gain experience and exposure to the work force. Employers love to see volunteer experiences on a student’s resume. Volunteering shows commitment to causes and certain values that are intrinsic to the individual who have participated in these types of experiences. Employers look for employees who are publicly engaged and who take an interest in community service and in doing good work.

What Employers Want?

Summer Training  s and volunteer experiences make candidates more competitive in the job market. In addition to gaining exposure and experience in the field, they also provide an opportunity to see if the particular career field is the right one based on getting personal experience in the field. No matter what opportunities you engage in, it’s important to maintain professionalism and take on the individual responsibility that is required.

The Benefits of Doing a Summer Training  

By doing a great job and completing more than what is required of you in your Summer Training , you will be creating a great impression that can provide a great reference letter at the least and may even potentially lead to a potential job offer. When you leave the organization at the end of the Summer Training , you should ask for a recommendation letter that you can keep on file for future reference.

Summer Training’s are a Learning Experience:

Summer Training’s are a great way to learn the ropes so even if you find yourself filing or making coffee, as long as you ‘re learning about the field take advantage of the opportunity and don’t take the experience lightly. Asking questions is one key to learning in a Summer Training and keeping yourself flexible throughout the Summer Training can open many doors.

Financial considerations when looking for a Summer Training can make a big difference in the decision-making process. Sometimes students will do a part-time or full-time job to supplement the time that they are spending at their Summer Training . Whether a Summer Training is paid or unpaid there are many things that need to be taken into consideration in order to decide if a Summer Training is worthwhile. It’s important to decide if a Summer Training will ultimately be in the best interest of the student in order to help them meet the requirements they will need when applying for a full-time job.

Doing a Summer Training and a Job:

Students may elect to do a summer Summer Training a couple of days per week while working a part-time job for the remainder of the time. For those who need to maximize the amount of money they make over the course of the summer, they may look into doing a Summer Training during the academic year when they are less likely to expect to make money to help defray their college expenses. In addition to Summer Training ’s, volunteer opportunities can also be an excellent way to gain experience and exposure to the work force. Employers love to see volunteer experiences on a student’s resume. Volunteering shows commitment to causes and certain values that are intrinsic to the individual who have participated in these types of experiences. Employers look for employees who are publicly engaged and who take an interest in community service and in doing good work.

What Employers Want?

Summer Training s and volunteer experiences make candidates more competitive in the job market. In addition to gaining exposure and experience in the field, they also provide an opportunity to see if the particular career field is the right one based on getting personal experience in the field. No matter what opportunities you engage in, it’s important to maintain professionalism and take on the individual responsibility that is required.

The Benefits of Doing a Summer Training

By doing a great job and completing more than what is required of you in your Summer Training , you will be creating a great impression that can provide a great reference letter at the least and may even potentially lead to a potential job offer. When you leave the organization at the end of the Summer Training , you should ask for a recommendation letter that you can keep on file for future reference.

Summer Training’s are a Learning Experience:

Summer Training’s are a great way to learn the ropes so even if you find yourself filing or making coffee, as long as you ‘re learning about the field take advantage of the opportunity and don’t take the experience lightly. Asking questions is one key to learning in a Summer Training and keeping yourself flexible throughout the Summer Training can open many doors.


Why internship is important?

In our job market, getting a Bachelor’s is ordinarily step 1 to be able to a prospering career. Every Company search for trainees who may have stored internships or simply co-ops throughout their college feel since managers know the worthiness many people bring. Here are the explanations why internships can be necessity regarding modern day College student.

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  1. Internships can certainly help trainees specify position paths- Internships make it easy for trainees to check if or not a job corresponds using fire plus interest. Frequently your internship are going to produce in conclusion that decided position journey is completely not the acquired expected. In so many cases, it can result in a information about the sector plus help with the introduction of knowledge sellable with regard to their decided position path.
  2. Competitors are high- During a world-wide marketplace, level of competition are very aggressive, and so  real life perform feel which include some sort of internship or simply coop enables trainees as a much more eligible candidate.
  3. Internships will be able to generate connections within a position field.

If you’re interested in learning more about 6 Weeks Summer Internship/ Summer Training  for Engineering Students, please visithttp://www.linuxworldindia.org/linuxworldindia-summer-industrial-training.php


Summer Internship 2016 for Computer Science

LinuxWorld’s – Summer Internship 2016 / Summer Training 2016 for B.E / BTech invites applications from students interested in all areas of Computer Science, Information Technology, Electronics & Communication and related fields at our location in Jaipur. We are seeking highly motivated B.tech students, who are interested in experiencing an exciting summer of learning and research during Internship Program in India. 

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Summer – BTech Internship Projects:

  1. Big Data Hadoop Deployment Over Cloud Computing Platform to auto provisioning resources that Containerized by Docker for high-performance processing on-demand, structured using Python and Mananged by DevOps Tools with Operational Intelligence Tool – Splunk   (BIN-16-097)
  2. Architect Level MultiNode Deployment of OpenStack Cloud Computing on Type 1 and 2 Hypervisor Virtualization on RedHat Linux System, Automate Using Shell Scripting / Python : Design OWN IaaS  (BIN-16-098)
  3. High Performance Distributed Computing Implements for BIG DATA using Hadoop Framework and running applications on large clusters under Containerized Docker Engine Deployed by DevOpsSuper Computing with Operational Intelligence Tool – Splunk  (BIN-16-099)
  4. Automate Deployment of Cloud Computing and Virtualization with Containerized Docker Integration on Linux System Using Python and Provisioned by DevOps : Own Cloud Infrastructure with Operational Intelligence Tool – Splunk  (BIN-16-100)
  5. Control and Managing Server & Security on RedHat Linux using PHP Web Application  (BIN-16-101)
  6. Cisco Networking Design and Deployment with High-Level Redundancy Using Emulator GNS3 upon Real Devices and L2 Frame Relay Switch  (BIN-16-102)
  7. Cisco and RedHat Linux Network Infrastructure Design and Deployment with High-Level Redundancy Using Emulator GNS3 upon Cisco Real Devices and L2 Frame Relay Switch and RedHat Live Server with Auto Configuration Using Python Based TUI or CGI Programming (BIN-16-103)
  8. Oracle Database Management Project & Interface (BIN-16-104)
  9. Java Core Application Development (BIN-16-105)
  10. Java Web Application Development Using JSP (Java Advance) EE Technology with JBoss As Enterprise Application Server (BIN-16-106)
  11. Speech Control and Voice Recognition to Manage RedHat Linux Server and Security Using Shell Scripting / Python (BIN-16-107)
  12. Setup Telephonic Network using Voice Over Internet Protocol (VoIP) with Asterisk (BIN-16-108)
  13. Setup and Configure RedHat Linux System | Server | Security Manually and Automate using Python Based TUI or Python Web Based CGI integrated with Operational Intelligence Tool Splunk (BIN-16-109)

Platforms offered during BTech Summer Training for Students: Big Data Hadoop I Cloud Computing I Docker I DevOps I Splunk | RHCSA I RHCE I RHCSS I RHCVA I RHCA I PHP I CCNA I CCNP I Firewall I Perl I Shell Scripting and many more to go….

Duration of Summer Training Jaipur: 4 weeks / 6 weeks / 45 Days / 60 Days / 6 Month and according to students Summer Vacation

Deliverables from LinuxWorld Informatics Pvt Ltd for Summer Intern India:

A. Technical Benefits:

1. Project Certificate from LinuxWorld Informatics Pvt Ltd.
2. Learn from Industry Experts having 13+ years of experience.
3. Life Time Membership Card – Life Time Support
4. 24 x 7 Lab Facility
5. Practical Exposure by getting hands-on experience at our well defined labs during Summer Training in Jaipur

B. Management Benefits:

1. CV Building during Summer Training at Jaipur
2. Assistance in preparing Summer Training Project Report
3. Guidance for Presentation to be submitted at college level (PPT)
4. Familiarizing with tips and techniques to overcome the fear to face the interviews & group discussions.
5. Mock Group Discussions will be conducted
6. Grooming Sessions and much more to go.

Contact details:

LinuxWorld Informatics Pvt. Ltd.

Online Application form – http://www.linuxworldindia.org/summer-training-2016-application-form.php

Mob: – 09351788883/09351009002


5 most common internship interview questions and how to answer them

The summer internship season is here and the race to seize the best opportunities has started. Since the folks applying for internships are mostly students or recent graduates, employers are fully aware of their inexperience and this makes the interview a bit less menacing than the job interviews. Unlike job interviews, where questions mostly pertain to one’s experience, internship interviews revolve around your interest, skills, and attitude. But beware! They are enough to deprive you of your coveted chance.

How good would it be if you could prepare the answers before-hand? So, let’s have a look at a set of common questions and how to answer them –

Tell us about yourself.

The employer wants to know about you, more than what your resume tells. This question serves as an opener and the things you say will be used to constitute the further questions. Start with a condensed career summary for an answer.
I did my schooling from XYZ School at Dehradun and I’m currently pursuing B.Tech in Civil Engg. from ABC University.

Follow it up with establishing a connection between your educational background or your interests and the internship you are applying for.
I designed a website during my college-fest which got me hooked onto the web development field and I started working as a freelance after that. I now wish to experience working with professionals in a team which is why I have applied for this internship.

Conclude  with hobbies (if you have one). My hobbies are writing and reading novels.

Why do you want to intern here? What do you know about the company/industry?

Highlight the aspects of the company that made you apply there. Absolutely avoid mentioning that you’re doing it only to fulfill your curriculum requirement. Instead, add what you expect to learn from your position and the company and include a bit on how you could contribute to the company.

What makes you a good candidate for this internship?

There are two things the employer wants to know – your skill-set (educational & technical qualification) and your personal characteristics.
Read the job description and make sure you are a fit. Tie your educational background to the responsibilities you will have to handle during the internship. If you are applying in some cross-stream profile (mechanical guy applying for management internship) then bring forth and elaborate the experiences that piqued your interest in the field related to the internship.
Highlight your personal characteristics and reinforce them with examples. A lot of students use pointless platitudes as an answer, something they should never do. Saying ‘I am very innovative in my ideas’ doesn’t have the same effect as ‘I marketed my college fest, for the first time, through websites whose target audience is college-going crowd. That proved to be very effective.’

‘What are your strengths and weaknesses?’ or ‘Why should we hire you?’ – are some other similar questions. While highlighting your personal characteristics along with practical examples speaks well for your strengths, answering the weakness part can be tricky. Make sure you do not project anything negative. Try voicing your weakness as a learning experience, as something sort of a challenge and how you overcame it.

Socializing used to be a challenge for me but I joined various clubs at college and now I can safely say that I have overcome it.

What are your future goals? / Where do you see yourself five years down the line?

Employers ask this to understand your current aspirations better, to check if this internship aligns with your future goals and thus, ensuring that you will be motivated to learn.

After my Bachelors I plan to pursue a career in Management which would require strong inter-personal skills and the experience I intend to gain through this internship in the NGO, where I get to do surveys and interact with lot of people, will help me develop those skills.

A few other employers use this question to ascertain whether or not you will continue with the company if offered a permanent position.

Do you have any questions for us?

Yes. Always say yes. Not asking a question will mean that either you have not researched about the position/company or you are not very keen on the internship. After all, the interview is also meant to facilitate your learning of the company and its employees. A few sample questions –

Can you give me an example of a project I could be working?
What is the typical career paths of interns or employees of this department?
What will be my day-to-day responsibilities?
Is there any sort of training I will be receiving?


Microsoft, Google earnings shed light on cloud war

microsoft cloud logo

While Microsoft currently has a significant lead over Google in the workplace productivity market, the companies’ cloud-based offerings are just a small fraction of their businesses. However, both plan to invest heavily in Office 365 and Google for Work in 2016

Microsoft and Google are racing to win business customers and build loyalty in the fast-moving business collaboration and productivity markets. In recently released earnings reports, both companies said they plan to accelerate collaboration efforts and related investments in 2016, to capitalize on the enterprise shift to the cloud.

Gartner conducted a study of nearly 40,000 global companies’ email routing records and found that 8.5 percent in the sample used Office 365 for cloud-based email and 4.7 percent used Google for Work. The remaining companies surveyed used on-premises, hybrid, hosted or private-cloud email services from smaller vendors, according to Gartner.

Large, regulated businesses give Office 365 an edge

Microsoft and Office 365 lead Google for Work in the majority of markets, particularly in heavily regulated utilities, and energy and aerospace industries, the report says. Google is beating Microsoft, however, in the software publishing, retail, advertising, media, education, consumer products, food and beverage, and travel industries, according to Gartner.

“Among public companies using cloud-based email, Microsoft is more popular with larger organizations and has more than an 80 percent share of companies using cloud email with revenue above $10 billion,” says Jeffrey Mann, research vice president at Gartner. “Google’s popularity is better among smaller companies, approaching a 50 percent share of companies with revenue less than $50 million.”

Microsoft CEO Satya Nadella recently said the number of Office 365 commercial seats increased by 59 percent year-over-year in 2015, thanks in part to the 80,000 partners who sold Office 365 to small businesses during the company’s second quarter of fiscal year 2016, which ended on Dec. 31, 2015.

Microsoft surpassed 60 million monthly active users (MAU) of Office 365 in the first fiscal quarter of 2016, and Nadella said MAU continued to grow during Q2 but he declined to provide specific numbers. The company’s Office 365 consumer subscriber number jumped nearly 13 percent during the last quarter to 20.6 million, according to Microsoft.

In its earnings report, the company disclosed revenue derived from Office 365 business customers, but it did not specify the total number of business subscribers. However, Bryan Goode, senior director of Office 365 product marketing, said more than 50,000 small businesses subscribed to Office 365 every month during the past 22 consecutive months.

Google CEO says cloud is ‘major investment area’

Google is currently combining its various cloud businesses — Google for Work, Google Apps and the Google Cloud platform — into one division to be run by VMware cofounder and former CEO Diane Greene, who joined Google in November when it acquired her Bebop enterprise application development platform for $380.2 million.

During the fourth quarter 2015 earnings call this week, Google CEO Sundar Pichai said the company’s cloud business is growing steadily and gaining traction among enterprises. “We plan to invest significantly in 2016,” he said. “It will be one of our major investment areas.”

In November, Google said more than 2 million businesses at that time paid to use its Google for Work productivity suite, but Pichai didn’t specify how many businesses or individual subscribers currently use the service. Pichai also said the Google Cloud platform hosts more than 4 million applications.

Google is “very seriously committed to the space,” according to Pichai, and it’s earning business from retailers, government agencies and large healthcare providers such as Catholic Health Initiatives, which recently announced plans to move more than 100,000 employees to Google for Work.

“As time goes by, I think we are getting very competitive,” Pichai said. “We are at a point now where the product is ready to be used at scale, and so I expect to get significant traction in 2016 … There’s great buzz at Google around this area, and we continue to heavily ramp up investment here.”

This story, “Microsoft, Google earnings shed light on cloud war” was originally published by CIO.


4 things employees hate about IT (and how to fix them)

 

why users hate it
When it comes to gripes about IT, CIOs need to go back to basics to address the needs of their most important customers — their internal users

Every company is an IT company these days, but some organizations seem to squeeze more value out of their IT departments than others. What’s the secret?

Simon Chapleau, CEO and founder of management consulting and user satisfaction survey software company Green Elephant, wanted to find out. Chapleau’s team used its PÜLS software, which delivers monthly user satisfaction surveys, to poll nearly 100,000 IT users globally, at all levels of responsibility, to find out what their biggest IT complaints were, and how businesses could address them to derive more value. The results were published in Green Elephant’s IT User Satisfaction Annual Report. It turns out, getting back to basics is the key.

“What we wanted to do was emphasize that, to bring greater business value from IT, you have to take user satisfaction and your users’ needs into consideration, first and foremost. It’s about trust and being able to meet basic user needs; if your users’ basic needs aren’t being met, they won’t trust you to introduce new, cutting-edge and innovative technology, and they won’t use it,” Chapleau says. Here are the top four things users hate about IT, and how to fix them.
1. Basic equipment

The number-1 gripe users have with IT is with hardware, according to the survey results. While a company’s IT department is, theoretically, about so much more than just computers and hardware, in practice, users spend on average five and a half hours a day at their machine, according to U.S. Bureau of Labor Statistics data, and so to them, it’s everything, Chapleau says.

“The majority of users, 55 percent, say they’re not happy with their basic work computer. The performance, the reliability — users say their company-issued equipment just isn’t meeting their needs. This really bothers me, because most companies will say they don’t have the budget to improve this, and that’s a poor excuse for continuing to make this mistake,” Chapleau says.

Most organizations allocate about $15,000 per user per year in their IT budgets; most are on a three- to four-year hardware refresh cycle, which Chapleau says is too long. The cost of a new, faster, more reliable and modern computer makes up about 1 percent of that total budget, which is an expense most organizations could easily absorb.

“Having a bad work computer just ruins the entire experience. Why do companies keep making this mistake? Most could easily double the amount they’re spending on this most basic of needs and easily absorb the cost when increased productivity, user satisfaction and engagement gains are factored in. Or you could shorten your refresh cycle so your users are getting new equipment more frequently — again, it is so basic, and so simple to address, and the benefits are incredible,” Chapleau says.

That satisfaction and greater productivity can spread quickly, and help increase trust in IT as well as speed adoption of cutting-edge, innovative technology that could create a competitive advantage, Chapleau says. But you’ll never get there if your users don’t even trust you to provide them with decent, high-functioning equipment.

“Part of your brand as a CIO is dependent on organizational trust — and everything you do builds on or erodes that trust. Users think, ‘If I can’t even get my basic computer to work, how can I trust that your more complex technology solutions are going to be beneficial? This new BI solution sounds great, but my computer is so slow and old, I’m not going to use it, I’m not going to even try,'” Chapleau says.2. BYOD

For CIOs, mobile devices are a real annoyance, whether they’re company-issued or if there’s a bring-your-own-device (BYOD) policy in place. The Green Elephant survey showed that 64 percent of respondents are unhappy with IT’s management (or lack thereof) of their mobile device, because neither approach allows users the functionality and flexibility they need, Chapleau says.

“If you have a company-issued phone, that’s a hassle, because often you can’t use your ‘personal’ apps or functions on that for security reasons. Even where organizations allow for BYOD, they tend to take a ‘laissez faire’ approach and say, ‘Okay, we’ll set you up, but we’re not supporting it, we’re not troubleshooting, we’re not helping you with integration or security or anything — it’s your device, it’s your problem,'” says Chapleau.

Neither approach is satisfactory, because both leave users wanting and security vulnerabilities, he says. IT departments need to figure out, based on the unique needs to their organizations, how to properly accept, integrate, manage and maintain users’ mobile devices to improve user satisfaction, security and compatibility, he says.

“Mobile devices are most people’s primary device nowadays. They use it for e-mail, texting, corporate applications, yes, even social media — and all of these have to be integrated into the workplace environment. The path of least resistance — of ‘Well, I’ll let you connect to the corporate network but don’t ask me to fix anything’ leaves security holes, and leaves users feeling ignored by IT, neither of which are good,” Chapleau says.

3. The help desk

On average, most users will contact their help desk once a month, Chapleau says. Their satisfaction with that interaction is critical to how IT is viewed throughout the business, so IT department help desk personnel and managers should do all they can to make it a positive experience. According to the Green Elephant survey, 42 percent of users said they found their help desk lacking in courtesy — that’s not very satisfying.

“One thing we saw come up again and again in our survey and in some of the comments was that when people contacted the help desk, they were made to feel that they were interrupting, that the help desk personnel were too busy, or even that the help desk staff was rude. CIOs and help desk managers have to ask themselves, ‘Are we doing 80 percent of a service without following through? Why? And instead of helping, are we making things worse?'” Chapleau says.

Part of the problem may be in the way IT help desk services are measured by the business. If metrics like call volume, resolution time and the time each help desk staff member spends on the phone, then the pressure will be on to avoid taking calls, resolve issues quickly and/or rush through interactions with users — none of which boosts IT’s credibility or helps to demonstrate their value, Chapleau says.

“What you measure is what ends up getting the attention. And, yes, you want to resolve issues quickly, but that doesn’t automatically equal improved productivity. You have to understand and accept that user satisfaction is the most important metric, and be willing to accept a decline in the traditional metrics like speed and volume to boost happiness and satisfaction,” he says.

No one wakes up each morning and decides to deliver poor service, but if IT help desk personnel are being measured on the ‘wrong’ things, that’s exactly what will happen. And if that happens, Chapleau says, overall satisfaction will go down, productivity will go down, and you won’t see much business value from your IT department.

“We see that our client organizations that measure user satisfaction with IT and grade the quality of service they provide end up being the most productive. If you’re only measuring the number of calls and length of calls, that’s what your people will focus on. If you measure happiness and productivity, that’s what will get the interest and the investment, and the culture will start to change. The ideal we’re shooting for is one call per user per month; when that drops, the first instinct is to say, ‘Great! Everything’s fine and no one’s calling us!’ but you have to wonder, are they calling because they don’t have an issue? Or because they don’t trust that you will — or can — fix it?” he says.

It’s happened to every office worker at some point — the “empty coffee pot” problem. You head into the break room, ready to pour yourself a cup of Joe to get through the afternoon slump and … it’s empty. Who was the last person to use it? Why didn’t they make another pot? The same frustration and disappointment happens when there are no set expectations for maintaining common assets like printers, conference-room technology like power outlets and projectors and, yes, the break room coffee pot, Chapleau says. The Green Elephant survey showed 39 percent of respondents aren’t happy with the state of common assets, and IT usually takes the blame.

“I’m not going to make many friends here when I say you don’t need to increase the budget for these issues, or that IT should step up and take on some of these responsibilities to boost their credibility with their users. These are pretty common workplace issues — conference rooms with broken power outlets; malfunctioning projectors, printers that always jam or that are constantly out of ink,” Chapleau says.

To IT, it may seem “beneath them” to take on printer maintenance or other common asset responsibilities, but that’s part of delivering and showing value to your most important customers, your users, according to Chapleau.

“Again, it goes back to trust. Conference rooms that aren’t usable because you can’t plug in your laptop or a projector, or printers that are constantly jamming, won’t correctly connect to a network to print or that run out of ink — these little things build on IT’s reputation and users who don’t trust IT will broadcast that in the business. Brand is so important to IT — if users aren’t seeing the value in your services, then the company as a whole isn’t going to see that, either,” he says. It’s worth it to take an extra hour each week and perform these common tasks — your users will thank you for it, Chapleau says.

Separately, none of these issues are especially strategic or decidedly ROI-driven. But if ignored, these issues can become mission-critical and affect the overall productivity, engagement and satisfaction with your company, Chapleau says.

“If IT wants to shift perception within the business so that they are seen as providing value, they have to start with the very basic needs of those closest to them — their internal users. It has to be a concerted effort, otherwise people will think, ‘If IT can’t even make the printer work right, how are they going to do this big strategic project?’ Or, ‘Why should I give them a larger budget?’ So, delivering value starts with the basics,” Chapleau says.

This story, “4 things employees hate about IT (and how to fix them)” was originally published by CIO.

 


3 cloud resolutions for 2016

Along with losing those extra pounds, think about leveraging clouds in better and more productive ways

It’s that time of year when gyms fill up with New Year’s resolution-driven people who want to get into shape. At least, that’s the idea for the first few weeks of the calendar. Perhaps it’s time to work up your IT resolutions as well, especially when it comes to supporting your cloud-based systems in new and more innovative ways.

Resolution No. 1: Set up monitoring/management that proactively looks for performance and stability issues.

Most of us who leverage public cloud(s) use the provider’s native monitoring and management capabilities. However, a more comprehensive approach and technology is typically needed to effectively keep tabs on public and private clouds in production, as well as monitor traditional systems. The idea is to use deeper analysis of the operational data coming off the clouds to proactively spot potential issues before they hinder or stop production. This is money well invested.

Resolution No. 2: Govern all services or APIs.

APIs drive the clouds — typically, RESTful Web services. Moreover, as you build or cloud-enable applications, more APIs are exposed. You need to place service governance around these APIs to control who can access them and what they can do with them. APIs are very powerful, but in the wrong hands they can cause operational damage. You need a sound cloud service governance plan, approach, and technology in place.

Resolution No. 3: Train my people.

Simply because clouds move into the enterprise doesn’t mean the enterprise is ready for clouds. Lack of training causes most of the issues happening right now with clouds. Those who operate the cloud-based system often don’t know how to do so effectively; thus, they end up learning via trial and error. A bit of training goes a long way.

Are these resolutions doable? Absolutely. They require some investment, but the value will come back tenfold.


2016: The year we see the real cloud leaders emerge

Amazon, Google, and Microsoft know what it means to run hyperscale public clouds, while IBM is learning. Which will capture the enterprise as it lurches skyward?

clouds-100630160-primary.idgeAmazon, Google, and Microsoft know what it means to run hyperscale public clouds, while IBM is learning. Which will capture the enterprise as it lurches skyward?

You can probably rattle off the top enterprise software vendors without thinking: Microsoft, IBM, Oracle, and SAP. According to the best estimates I can find, those four companies together racked up close to $140 billion in software revenue in 2015, led of course by Microsoft and its well-known offerings.

Our cloud future will feature a different foursome — Amazon, Microsoft, Google, and IBM — and although public cloud revenues remain a small fraction of those driven by software, growth is by leaps and bounds across the board. AWS, whose long lead seems to grow and grow, pulled in more than $7 billion in 2015, a year-over-year expansion rate of around 80 percent.

Microsoft’s cloud business appears to be jumping as well, with an analyst at the firm FBR Capital Markets predicting that Redmond will break $8 billion in cloud revenue for 2016, up from an estimated $5 billion this year. That number includes Office 365, however (which may be cloud connected and cloud delivered, but you can’t really call it SaaS).

Based on purported revenue alone, IBM is next in line, since its last quarterly earnings report claimed $4.5 billion in annual public cloud revenue, a 45 percent jump year over year. But like Microsoft — which was recently chastised for fudging its cloud numbers by none other than ex-CEO Steve Ballmer — IBM has a history of inflating cloud revenue for the enjoyment of analysts.

Google doesn’t even break out its cloud revenue, but one source, The Information, estimates it to be a mere $400 million for all of 2015. Sounds about right, because until recently, it’s been hard to determine whether Google had an enterprise cloud strategy at all.

Then, two months ago, Google Technical Fellow Urs Hölzle predicted that Google’s cloud business could outpace its advertising business in five years. To put that in context, Google made around $65 billion in advertising in 2015.

How is Hölzle’s conjecture even remotely possible? Because in the public cloud business, infrastructure is everything. Check this recent post by InfoWorld contributor David Mytton: “Global location wars: Amazon vs. Microsoft vs. Google.” Google is No. 3 in its global coverage, but the point is the company already boasts an enormous cloud data center footprint thanks to its search/advertising business.

Note that David’s map charts public cloud availability regions, not capacity, but there’s a reason why he left out IBM: Most of IBM’s global presence has come from a buildout of SoftLayer, which lacks the platform services offered by the other three players. The IBM Bluemix PaaS has a rich bundle of services, but as far as we could determine, Bluemix as a public cloud offering is currently available only in the U.S. South, the United Kingdom, and Australia.

Given IBM’s traditional approach to business, this makes a certain degree of sense. IBM professional services can build out whatever its customers want on its SoftLayer infrastructure, with Bluemix availability gradually ramping up over time. Meanwhile, many Bluemix deployments will be on-premises, as IBM plays a hybrid long game. The other three players have more explicitly dedicated themselves to delivering public cloud self-service.

Amazon established that model, which accounts for its huge lead — although enterprise customers remain a small slice of its clientele. Microsoft has the unique advantage of a huge presence in the enterprise data center with Windows Server and System Center, which (with the help of Azure Pack and Azure Stack) it’s already using to foster a hybrid architecture for customers, with the goal of making Azure cloud a natural extension of on-premises customer infrastructure. That smooth on-ramp is part of the reason behind the bullish predictions that Azure may soon overtake AWS in the enterprise cloud competition.

Google has the most room to grow. It has a head start in the race to support production container deployments at scale, thanks to pioneering work on the Linux container spec and experience spinning up billions of containers per week — along with the recent launch of the Cloud Native Computing Foundation, which may well develop an effective hybrid play. In a December 2015 review, InfoWorld’s Peter Wayner found the Cloud Platform as it stands to be a flexible, elegant offering.

Will Google stay committed and figure out how to accommodate enterprise customers? Will Amazon offer enterprises an easier way to go hybrid with AWS? Can Microsoft sync the ongoing development of the Azure public cloud and the Azure Stack effectively? At the least, we’ll see a glimmering of answers to these and other questions in 2016.