LinuxWorld Informatics Pvt Ltd Summer Internship 2018 for Computer Science Engineering Students May / June, 2018 – Apply Now

LinuxWorld invites applications for summer internships for Computer Science Engineering Students to be conducted during May-July 2018.

The Research Based Internship Projects Core technologies covered in the Summer Internship Program are Machine Learning, Artificial Intelligence, Deep Learning, DevOps, Docker, Cloud Computing, Big Data Hadoop, RedHat, Cassandra, Spark, Python, Splunk and many more

All the projects including the training would be imparted by Renowned Industry Expert Mr. Vimal Daga (CTO – LinuxWorld Informatics Pvt Ltd, Sr. Machine Learning, Cloud, BigData, Splunk &  DevOps  Consultant, KeyNote  Speaker, Entrepreneur, Corporate Trainer)

You will be engaged for a period of 4 / 6 weeks. Your project leader (MENTOR) will evaluate your work at the end of the internship. We expect everyone to work hard, and successfully complete the assignments well in advance of the last date.

To know more about Your Mentor : http://bit.ly/2pcuUa9

To Know more About Summer Internship Program :http://bit.ly/2hkn2Rh

Register online at : http://bit.ly/2D2M2Kk

If you have any query feel free write to hr@lwindia.com

For further advice feel free to call us at +91 9829105960


Summer Testimonial – Happy Faces – SRM University Chennai – Mr. Anupran Singh

Success Story of one of our Summer Intern 2016 Student – Had enrolled for BIN-16-099 (BigData Hadoop)

4 Job Offers from various companies with hard core profile – And then choosing one of his choice – Is somewhat LIKE DREAM COME TRUE FOR AN ENGINEER..And so is the case with Anupran from SRM Chennai..

Hats off to your dedication – Best Luck for your near future !!


Big Data Hadoop Summer Internship Training

Big Data is nothing but an assortment of such a huge and complex data that it becomes very tedious to capture, store, process, retrieve and analyze it with the help of on-hand database management tools or traditional data processing techniques.

Hadoop framework is written in java. It is designed to solve problems that involve analyzing large data (e.g. petabytes). The programming model is based on Google’s MapReduce. The infrastructure is based on Google’s Big Data and Distributed File System. Hadoop handles large files/data throughput and support data intensive distributed applications. Hadoop is scalable as more nodes can be easily added to it.

Project Name – BIN-17-099 –    High Performance Distributed Computing Implements for BIG DATA using Hadoop Framework and running applications on large clusters under Containerized Docker Engine Deployed by DevOps – Super Computing with Operational Intelligence Tool – Splunk

Major Technology Involved – Big Data-Hadoop, Map Reduce, Sqoop, Hive, Pig, Hbase, ZooKeeper, ,HDFS , Distributed Computing,Container – Docker, Docker Cluster – Swarm, RedHat Linux Server, Security, Python and Socket Program, DevOps – Chef,Operational Intelligence Tool – Splunk

To know More about other Docker, Cloud Computing, DevOps, Splunk, Redhat Linux, Cloud, Internet of Things (IoT), Python projects : http://www.linuxworldindia.org/linuxworldindia-summer-industrial-training.php

Career Opportunities in Big Data Hadoop:
Hadoop Developer – A Hadoop Developer is responsible for coding and developing of all Hadoop-related applications. He / She possess knowledge of Core Java, Databases and Scripting Languages.

Hadoop Architect – A Hadoop Architect is in-charge of the complete planning and designing o big data system architectures. Such professionals handle the development of Hadoop application, along with their deployment.

Hadoop Tester – The role of a Hadoop Tester is to create a number of scenarios and gauge the effectiveness of the application and look for any bugs that might cause a hindrance in the proper functioning of the application.

Data Scientist – A Data Scientist possesses technical skills of a software programmer and analytical mind of an applied scientist, which help him to analyze humongous quantity of data and make intelligent.

Hadoop Administrator – A Hadoop Administrator nothing but a system Administrator in the world of Hadoop. Responsibilities of a Hadoop Administrator include maintenance, back-up, recovery and the setting up of Hadoop clusters as well.

Hadoop is a Fruitful career – The plain fact is that Hadoop training opens up a number of career opportunities for software professionals which can act as a good platform to start.

LinuxWorld Informatics Pvt. Ltd. has the certified by ISO 9001:2008 and also research & Development organization, we have also experience software developer trainer whom also associates with industry also, because only they know the real requirement of industry. We also have well equipped labs and assisting staff. We offer Summer Training for all Computer Science and I.T. students.


5 REASONS WHY AN INTERNSHIP IS IMPORTANT FOR YOUR FUTURE CAREER

“You need experience to get experience.” This seems to be the biggest issue for young adults transitioning into the workforce these days. Employers in today’s labor market rely heavily on resumes that illustrate a relevant work history, whether that’s from internships, volunteer work, or actual job experience.

A practical work background carries a major significance when attempting to enter the job market. It’s all about competition. Not only are businesses competing against each other for a competitive advantage, but people are also competing to land that coveted position in a company. Even your buddy who graduated with you in college has become your competition.

Take a moment and think about it. If you’re looking to gain experience, working as an intern is arguably the most advantageous plan of action. That one internship you did over summer could be the difference between winning a job opportunity or losing it. If that information alone isn’t compelling enough, we have compiled a list of reasons why partaking in internships are important for your future career.

  1. GET REAL LIFE EXPERIENCE AND EXPOSURE
  2. THE OPPORTUNITY TO LEARN MORE ABOUT YOURSELF
  3. GET CONNECTED AND DEVELOP YOUR PROFESSIONAL NETWORK
  4. PREVENT CV FROM GOING TO THE TRASH
  5. TRANSITION INTO A FULL-TIME POSITION

Industrial Training in Jaipur

LinuxWorld Informatics Pvt ltd is a Leading name in Industrial Training  for B.Tech/ BCA/ MCA on BigData Hadoop, Cloud Computing, DevOps, Docker, Splunk, OpenStack,  Python, RedHat Linux , Cisco Networking, Cisco and RedHat Linux, Java Core, Advance Java, Jboss, Linux, Networking, CCNA, and other platforms. We are specializing in “Industrial Training Program” and “Summer Training” for B.Tech/ BCA/ MCA 1st Year, 2nd Year and Final Year Students.

Benefits of Doing Industrial Training at LinuxWorld Informatics Pvt Ltd

  1. Training provides from Industrial Training Experts.
  2. Training with only Live Projects
  3. Industrial Training Certificate By LinuxWorld Informatics Pvt. Ltd
  4. Participation Certificate from RedHat* (On selected Project)
  5. Life Time Support
  6. 24 x 7 Lab Facility
  7. Comprehensive Study Material for reference
  8. Duration: 4 weeks / 6 weeks / 2-3 months / 6 months depending upon the official curriculum declared by the college / university applicable on the respective candidate.

To more Information about Industrial Training Company Internal Project, please visit on –

http://www.linuxworldindia.org/linuxworldindia-summer-industrial-training.php

For further details contact us at:

LinuxWorld Informatics Pvt Ltd

Plot No 5, Krishna Tower, GopalNagar – A,
Next to Triveni Nagar Flyover, Gopalpura Bypass, Jaipur – 302018
Mob : +91 9351009002 / 9351788883
Email Id : training@linuxworldindia.org


45 Days Summer Internship in Jaipur

LinuxWorld Informatics Pvt. Ltd. is an ISO 9001:2008 Certified efficient Information Technology and Computer Science Training & Development Company, working towards the best career prospect of the growing engineers.

LinuxWorld Offers 4/6 Weeks Project Based Industrial Training/ Summer Internship to All B.E/B.Tech Students to want to good career opportunities in Latest Technology like BigData Hadoop, Cloud Computing, Docker, DevOps, Splunk, Openstack, Linux, Cisco and Many More technology…

LinuxWorld is specialized in providing training on various technologies namely:

  1. BigData Hadoop
  2. Cloud Computing
  3. DevOps
  4. Docker
  5. Splunk
  6. Openstack
  7. AWS Cloud Computing
  8. Redhat Linux
  9. Python
  10. Python CGI
  11. PHP
  12. Java & Advance Java
  13. Oracle
  14. JBoss
  15. Cisco Networking

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DISTINGUISHING FEATURES:

The training has following distinctive features:

  • Project Certificate from LinuxWorld Informatics Pvt Ltd
  • Qualified & Certified Industry Professionals as Trainers
  • Training Certificate from LinuxWorld : Training & Development Centre : An ISO 9001:2008 Certified Organization
  • Participation Certificate from RedHat & Cisco System
  • Life Time Support
  • 24 x 7 Lab Facility
  • Comprehensive Study Material for reference
  • Resources / Tools
  • Practical Exposure by getting hands-on experience at our well equipped labs

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In case of further queries, please feel free to contact us:

To More Visit on – http://www.linuxworldindia.org/linuxworldindia-summer-industrial-training.php

LinuxWorld Informatics Pvt Ltd

Plot No 5, Krishna Tower, GopalNagar – A,
Next to Triveni Nagar Flyover, Gopalpura Bypass, Jaipur – 302018
Mob : +91 9351009002 / 9351788883
Email Id : training@linuxworldindia.org


Summer Internship 2016 for Computer Science

LinuxWorld’s – Summer Internship 2016 / Summer Training 2016 for B.E / BTech invites applications from students interested in all areas of Computer Science, Information Technology, Electronics & Communication and related fields at our location in Jaipur. We are seeking highly motivated B.tech students, who are interested in experiencing an exciting summer of learning and research during Internship Program in India. 

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Summer – BTech Internship Projects:

  1. Big Data Hadoop Deployment Over Cloud Computing Platform to auto provisioning resources that Containerized by Docker for high-performance processing on-demand, structured using Python and Mananged by DevOps Tools with Operational Intelligence Tool – Splunk   (BIN-16-097)
  2. Architect Level MultiNode Deployment of OpenStack Cloud Computing on Type 1 and 2 Hypervisor Virtualization on RedHat Linux System, Automate Using Shell Scripting / Python : Design OWN IaaS  (BIN-16-098)
  3. High Performance Distributed Computing Implements for BIG DATA using Hadoop Framework and running applications on large clusters under Containerized Docker Engine Deployed by DevOpsSuper Computing with Operational Intelligence Tool – Splunk  (BIN-16-099)
  4. Automate Deployment of Cloud Computing and Virtualization with Containerized Docker Integration on Linux System Using Python and Provisioned by DevOps : Own Cloud Infrastructure with Operational Intelligence Tool – Splunk  (BIN-16-100)
  5. Control and Managing Server & Security on RedHat Linux using PHP Web Application  (BIN-16-101)
  6. Cisco Networking Design and Deployment with High-Level Redundancy Using Emulator GNS3 upon Real Devices and L2 Frame Relay Switch  (BIN-16-102)
  7. Cisco and RedHat Linux Network Infrastructure Design and Deployment with High-Level Redundancy Using Emulator GNS3 upon Cisco Real Devices and L2 Frame Relay Switch and RedHat Live Server with Auto Configuration Using Python Based TUI or CGI Programming (BIN-16-103)
  8. Oracle Database Management Project & Interface (BIN-16-104)
  9. Java Core Application Development (BIN-16-105)
  10. Java Web Application Development Using JSP (Java Advance) EE Technology with JBoss As Enterprise Application Server (BIN-16-106)
  11. Speech Control and Voice Recognition to Manage RedHat Linux Server and Security Using Shell Scripting / Python (BIN-16-107)
  12. Setup Telephonic Network using Voice Over Internet Protocol (VoIP) with Asterisk (BIN-16-108)
  13. Setup and Configure RedHat Linux System | Server | Security Manually and Automate using Python Based TUI or Python Web Based CGI integrated with Operational Intelligence Tool Splunk (BIN-16-109)

Platforms offered during BTech Summer Training for Students: Big Data Hadoop I Cloud Computing I Docker I DevOps I Splunk | RHCSA I RHCE I RHCSS I RHCVA I RHCA I PHP I CCNA I CCNP I Firewall I Perl I Shell Scripting and many more to go….

Duration of Summer Training Jaipur: 4 weeks / 6 weeks / 45 Days / 60 Days / 6 Month and according to students Summer Vacation

Deliverables from LinuxWorld Informatics Pvt Ltd for Summer Intern India:

A. Technical Benefits:

1. Project Certificate from LinuxWorld Informatics Pvt Ltd.
2. Learn from Industry Experts having 13+ years of experience.
3. Life Time Membership Card – Life Time Support
4. 24 x 7 Lab Facility
5. Practical Exposure by getting hands-on experience at our well defined labs during Summer Training in Jaipur

B. Management Benefits:

1. CV Building during Summer Training at Jaipur
2. Assistance in preparing Summer Training Project Report
3. Guidance for Presentation to be submitted at college level (PPT)
4. Familiarizing with tips and techniques to overcome the fear to face the interviews & group discussions.
5. Mock Group Discussions will be conducted
6. Grooming Sessions and much more to go.

Contact details:

LinuxWorld Informatics Pvt. Ltd.

Online Application form – http://www.linuxworldindia.org/summer-training-2016-application-form.php

Mob: – 09351788883/09351009002


Microsoft, Google earnings shed light on cloud war

microsoft cloud logo

While Microsoft currently has a significant lead over Google in the workplace productivity market, the companies’ cloud-based offerings are just a small fraction of their businesses. However, both plan to invest heavily in Office 365 and Google for Work in 2016

Microsoft and Google are racing to win business customers and build loyalty in the fast-moving business collaboration and productivity markets. In recently released earnings reports, both companies said they plan to accelerate collaboration efforts and related investments in 2016, to capitalize on the enterprise shift to the cloud.

Gartner conducted a study of nearly 40,000 global companies’ email routing records and found that 8.5 percent in the sample used Office 365 for cloud-based email and 4.7 percent used Google for Work. The remaining companies surveyed used on-premises, hybrid, hosted or private-cloud email services from smaller vendors, according to Gartner.

Large, regulated businesses give Office 365 an edge

Microsoft and Office 365 lead Google for Work in the majority of markets, particularly in heavily regulated utilities, and energy and aerospace industries, the report says. Google is beating Microsoft, however, in the software publishing, retail, advertising, media, education, consumer products, food and beverage, and travel industries, according to Gartner.

“Among public companies using cloud-based email, Microsoft is more popular with larger organizations and has more than an 80 percent share of companies using cloud email with revenue above $10 billion,” says Jeffrey Mann, research vice president at Gartner. “Google’s popularity is better among smaller companies, approaching a 50 percent share of companies with revenue less than $50 million.”

Microsoft CEO Satya Nadella recently said the number of Office 365 commercial seats increased by 59 percent year-over-year in 2015, thanks in part to the 80,000 partners who sold Office 365 to small businesses during the company’s second quarter of fiscal year 2016, which ended on Dec. 31, 2015.

Microsoft surpassed 60 million monthly active users (MAU) of Office 365 in the first fiscal quarter of 2016, and Nadella said MAU continued to grow during Q2 but he declined to provide specific numbers. The company’s Office 365 consumer subscriber number jumped nearly 13 percent during the last quarter to 20.6 million, according to Microsoft.

In its earnings report, the company disclosed revenue derived from Office 365 business customers, but it did not specify the total number of business subscribers. However, Bryan Goode, senior director of Office 365 product marketing, said more than 50,000 small businesses subscribed to Office 365 every month during the past 22 consecutive months.

Google CEO says cloud is ‘major investment area’

Google is currently combining its various cloud businesses — Google for Work, Google Apps and the Google Cloud platform — into one division to be run by VMware cofounder and former CEO Diane Greene, who joined Google in November when it acquired her Bebop enterprise application development platform for $380.2 million.

During the fourth quarter 2015 earnings call this week, Google CEO Sundar Pichai said the company’s cloud business is growing steadily and gaining traction among enterprises. “We plan to invest significantly in 2016,” he said. “It will be one of our major investment areas.”

In November, Google said more than 2 million businesses at that time paid to use its Google for Work productivity suite, but Pichai didn’t specify how many businesses or individual subscribers currently use the service. Pichai also said the Google Cloud platform hosts more than 4 million applications.

Google is “very seriously committed to the space,” according to Pichai, and it’s earning business from retailers, government agencies and large healthcare providers such as Catholic Health Initiatives, which recently announced plans to move more than 100,000 employees to Google for Work.

“As time goes by, I think we are getting very competitive,” Pichai said. “We are at a point now where the product is ready to be used at scale, and so I expect to get significant traction in 2016 … There’s great buzz at Google around this area, and we continue to heavily ramp up investment here.”

This story, “Microsoft, Google earnings shed light on cloud war” was originally published by CIO.


How to prepare for the IT department of the future

it of the future

With the role of IT constantly evolving, and with new technologies introduced seemingly every day, how can IT professionals develop a plan that sets them up for success not only in 2016, but also over the next five years?

The key is to focus less on identifying and acquiring new skills and technical experience — though that’s extremely important — and emphasize big-picture thinking, says Cory Chaplin, director of Technology Integration Practice for business and technology consulting firm West Monroe Partners.
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“There’s no crystal ball that can tell you, me or anyone what specific skills and technologies are going to be hot in six months, in a year, in five years. But there are some things we can predict. We are seeing demands and needs expand, so that clients aren’t looking for extremely specialized talent but for IT pros who are experts on whole solutions or entire technology domains rather than just one product, technology or language,” Chaplin says.

For example, a mobile developer who can work on multiple platforms, devices, operating systems and deployment types rather than just a single-OS approach; or a front-end developer who can design and build multiple types of Web applications, according to Chaplin.

The IT department of the future will also see greater interaction with the people who use the technology they create, both end-users within their organization and external customers, Chaplin says.

“More developers will be required to attend early-stage meetings with customers and end-users and interact with them, to discuss use cases, requirements as well as business and strategy initiatives. Developers will have to be more concerned with business alignment and why they’re working on certain projects and initiatives, instead of just accepting a to-do list and working through it,” Chaplin says.

Much of this shift toward greater collaboration and business alignment is driven by the millennial generation, which, by the end of 2015 makes up the largest generation currently in the workforce, according to the U.S. Bureau of Labor Statistics. Millennials aren’t satisfied just to take orders from their superiors and follow them; they demand to know the rationale behind tasks, projects and business initiatives, Chaplin says.

“Historically it has been OK to ‘just’ stay within the boundaries of IT without understanding how your work impacts the business. But now there’s a realization that IT has to get involved in these larger strategy discussions, and to understand the larger mission and purpose. It’s become less of an us-versus-them mentality and more of a partnership with business and IT leadership,” Chaplin says.

For IT leaders, this is a major shift that requires much more time and patience, but the extra effort pays off with increased effort, greater productivity and even better products, Chaplin says.

“My role over the last six or seven years has absolutely changed. I now spend more time up front to detail to my teams what clients are trying to accomplish. But I’ve noticed that giving them that mission and purpose drives everyone to be better. My teams go home at night or over the weekend and they work on these problems voluntarily. They’re excited, they’re engaged, they are so invested, and that means we end up with better features, functionality and happier clients,” Chaplin says.

The IT department of the future will also need to focus on user satisfaction as a metric for success, which means not only striking a balance between innovation and integrating new technologies, but also with “housekeeping” and maintenance of existing solutions, says Chaplin.

In a survey of nearly 100,000 IT professionals at all levels, IT and HR performance management and consulting firm Green Elephant found that user satisfaction with IT can impact IT’s perceived business value — and that IT needs to remake itself and its image into that of a trusted service provider.

“IT needs to do some marketing and consider users as they do consumers. Is IT delivering only 80 percent of a service without following through? Are they rude? Inefficient? You’re providing IT services to your users, and so ‘brand’ is so important. If your users aren’t seeing the value in your services, then the company as a whole isn’t going to think that IT has any value,” says Simon Chapleau, CEO of Green Elephant.

To change that, IT will have to focus on measurement and accountability, Chapleau says. By measuring user satisfaction with IT, and allowing users to grade the services they’re receiving, IT can focus on what needs improvement and, in the process, get more done.

“If you’re only measuring things like calls to the help desk, closed tickets and time-to-close-incidents and basing productivity stats on those, then that’s what will get the interest and the investment from your IT teams. However, if you are including user satisfaction and happiness in there, if you’re giving IT a little more time and space to resolve issues to users’ satisfaction, then you’ll see improvement across the board,” Chapleau says.

What the future holds

The IT department of the future will continue to focus on new technology, new software and hardware and the ‘hottest’ new skills. But underneath it all, tomorrow’s IT departments will emphasize breadth of knowledge, the human connection and increased collaboration, and user satisfaction.

This story, “How to prepare for the IT department of the future” was originally published by CIO


4 things employees hate about IT (and how to fix them)

 

why users hate it
When it comes to gripes about IT, CIOs need to go back to basics to address the needs of their most important customers — their internal users

Every company is an IT company these days, but some organizations seem to squeeze more value out of their IT departments than others. What’s the secret?

Simon Chapleau, CEO and founder of management consulting and user satisfaction survey software company Green Elephant, wanted to find out. Chapleau’s team used its PÜLS software, which delivers monthly user satisfaction surveys, to poll nearly 100,000 IT users globally, at all levels of responsibility, to find out what their biggest IT complaints were, and how businesses could address them to derive more value. The results were published in Green Elephant’s IT User Satisfaction Annual Report. It turns out, getting back to basics is the key.

“What we wanted to do was emphasize that, to bring greater business value from IT, you have to take user satisfaction and your users’ needs into consideration, first and foremost. It’s about trust and being able to meet basic user needs; if your users’ basic needs aren’t being met, they won’t trust you to introduce new, cutting-edge and innovative technology, and they won’t use it,” Chapleau says. Here are the top four things users hate about IT, and how to fix them.
1. Basic equipment

The number-1 gripe users have with IT is with hardware, according to the survey results. While a company’s IT department is, theoretically, about so much more than just computers and hardware, in practice, users spend on average five and a half hours a day at their machine, according to U.S. Bureau of Labor Statistics data, and so to them, it’s everything, Chapleau says.

“The majority of users, 55 percent, say they’re not happy with their basic work computer. The performance, the reliability — users say their company-issued equipment just isn’t meeting their needs. This really bothers me, because most companies will say they don’t have the budget to improve this, and that’s a poor excuse for continuing to make this mistake,” Chapleau says.

Most organizations allocate about $15,000 per user per year in their IT budgets; most are on a three- to four-year hardware refresh cycle, which Chapleau says is too long. The cost of a new, faster, more reliable and modern computer makes up about 1 percent of that total budget, which is an expense most organizations could easily absorb.

“Having a bad work computer just ruins the entire experience. Why do companies keep making this mistake? Most could easily double the amount they’re spending on this most basic of needs and easily absorb the cost when increased productivity, user satisfaction and engagement gains are factored in. Or you could shorten your refresh cycle so your users are getting new equipment more frequently — again, it is so basic, and so simple to address, and the benefits are incredible,” Chapleau says.

That satisfaction and greater productivity can spread quickly, and help increase trust in IT as well as speed adoption of cutting-edge, innovative technology that could create a competitive advantage, Chapleau says. But you’ll never get there if your users don’t even trust you to provide them with decent, high-functioning equipment.

“Part of your brand as a CIO is dependent on organizational trust — and everything you do builds on or erodes that trust. Users think, ‘If I can’t even get my basic computer to work, how can I trust that your more complex technology solutions are going to be beneficial? This new BI solution sounds great, but my computer is so slow and old, I’m not going to use it, I’m not going to even try,'” Chapleau says.2. BYOD

For CIOs, mobile devices are a real annoyance, whether they’re company-issued or if there’s a bring-your-own-device (BYOD) policy in place. The Green Elephant survey showed that 64 percent of respondents are unhappy with IT’s management (or lack thereof) of their mobile device, because neither approach allows users the functionality and flexibility they need, Chapleau says.

“If you have a company-issued phone, that’s a hassle, because often you can’t use your ‘personal’ apps or functions on that for security reasons. Even where organizations allow for BYOD, they tend to take a ‘laissez faire’ approach and say, ‘Okay, we’ll set you up, but we’re not supporting it, we’re not troubleshooting, we’re not helping you with integration or security or anything — it’s your device, it’s your problem,'” says Chapleau.

Neither approach is satisfactory, because both leave users wanting and security vulnerabilities, he says. IT departments need to figure out, based on the unique needs to their organizations, how to properly accept, integrate, manage and maintain users’ mobile devices to improve user satisfaction, security and compatibility, he says.

“Mobile devices are most people’s primary device nowadays. They use it for e-mail, texting, corporate applications, yes, even social media — and all of these have to be integrated into the workplace environment. The path of least resistance — of ‘Well, I’ll let you connect to the corporate network but don’t ask me to fix anything’ leaves security holes, and leaves users feeling ignored by IT, neither of which are good,” Chapleau says.

3. The help desk

On average, most users will contact their help desk once a month, Chapleau says. Their satisfaction with that interaction is critical to how IT is viewed throughout the business, so IT department help desk personnel and managers should do all they can to make it a positive experience. According to the Green Elephant survey, 42 percent of users said they found their help desk lacking in courtesy — that’s not very satisfying.

“One thing we saw come up again and again in our survey and in some of the comments was that when people contacted the help desk, they were made to feel that they were interrupting, that the help desk personnel were too busy, or even that the help desk staff was rude. CIOs and help desk managers have to ask themselves, ‘Are we doing 80 percent of a service without following through? Why? And instead of helping, are we making things worse?'” Chapleau says.

Part of the problem may be in the way IT help desk services are measured by the business. If metrics like call volume, resolution time and the time each help desk staff member spends on the phone, then the pressure will be on to avoid taking calls, resolve issues quickly and/or rush through interactions with users — none of which boosts IT’s credibility or helps to demonstrate their value, Chapleau says.

“What you measure is what ends up getting the attention. And, yes, you want to resolve issues quickly, but that doesn’t automatically equal improved productivity. You have to understand and accept that user satisfaction is the most important metric, and be willing to accept a decline in the traditional metrics like speed and volume to boost happiness and satisfaction,” he says.

No one wakes up each morning and decides to deliver poor service, but if IT help desk personnel are being measured on the ‘wrong’ things, that’s exactly what will happen. And if that happens, Chapleau says, overall satisfaction will go down, productivity will go down, and you won’t see much business value from your IT department.

“We see that our client organizations that measure user satisfaction with IT and grade the quality of service they provide end up being the most productive. If you’re only measuring the number of calls and length of calls, that’s what your people will focus on. If you measure happiness and productivity, that’s what will get the interest and the investment, and the culture will start to change. The ideal we’re shooting for is one call per user per month; when that drops, the first instinct is to say, ‘Great! Everything’s fine and no one’s calling us!’ but you have to wonder, are they calling because they don’t have an issue? Or because they don’t trust that you will — or can — fix it?” he says.

It’s happened to every office worker at some point — the “empty coffee pot” problem. You head into the break room, ready to pour yourself a cup of Joe to get through the afternoon slump and … it’s empty. Who was the last person to use it? Why didn’t they make another pot? The same frustration and disappointment happens when there are no set expectations for maintaining common assets like printers, conference-room technology like power outlets and projectors and, yes, the break room coffee pot, Chapleau says. The Green Elephant survey showed 39 percent of respondents aren’t happy with the state of common assets, and IT usually takes the blame.

“I’m not going to make many friends here when I say you don’t need to increase the budget for these issues, or that IT should step up and take on some of these responsibilities to boost their credibility with their users. These are pretty common workplace issues — conference rooms with broken power outlets; malfunctioning projectors, printers that always jam or that are constantly out of ink,” Chapleau says.

To IT, it may seem “beneath them” to take on printer maintenance or other common asset responsibilities, but that’s part of delivering and showing value to your most important customers, your users, according to Chapleau.

“Again, it goes back to trust. Conference rooms that aren’t usable because you can’t plug in your laptop or a projector, or printers that are constantly jamming, won’t correctly connect to a network to print or that run out of ink — these little things build on IT’s reputation and users who don’t trust IT will broadcast that in the business. Brand is so important to IT — if users aren’t seeing the value in your services, then the company as a whole isn’t going to see that, either,” he says. It’s worth it to take an extra hour each week and perform these common tasks — your users will thank you for it, Chapleau says.

Separately, none of these issues are especially strategic or decidedly ROI-driven. But if ignored, these issues can become mission-critical and affect the overall productivity, engagement and satisfaction with your company, Chapleau says.

“If IT wants to shift perception within the business so that they are seen as providing value, they have to start with the very basic needs of those closest to them — their internal users. It has to be a concerted effort, otherwise people will think, ‘If IT can’t even make the printer work right, how are they going to do this big strategic project?’ Or, ‘Why should I give them a larger budget?’ So, delivering value starts with the basics,” Chapleau says.

This story, “4 things employees hate about IT (and how to fix them)” was originally published by CIO.